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Service marketing: Image, branding, and competition

The journal is intended for members of the academic community active in different sectors of tourism, heritage and services. JTHSM provides a platform for debate and dissemination of research findings, new research areas and techniques, conceptual developments, and articles with practical application to any tourism, heritage, and services marketing segment. If the editor decides to decline your manuscript, either before or after peer review, they may offer to transfer it to a more relevant Emerald journal in this field. If you accept, your ScholarOne author account, and the accounts of your co-authors, will automatically transfer to the new journal, along with your manuscript and any accompanying peer review reports. However, you will still need to log in to ScholarOne to complete the submission process using your existing username and password. While accepting a transfer does not guarantee the receiving journal will publish your work, an editor will only suggest a transfer if they feel your article is a good fit with the new title.

The 7 Ps comprises the original 4 Ps plus process, people, physical environment. The eight Ps framework; comprises the 7 Ps plus performance which refers to the standards of service performance or service quality. Services are intangible economic activities offered by one party to another.

Adam Smith’s seminal work, The Wealth of Nations , distinguished between the outputs of what he termed “productive” and “unproductive” labor. The former, he stated, produced goods that could be stored after production and subsequently exchanged for money or other items of value. But unproductive labor, however “honourable, …useful, or… necessary” created services that perished at the time of production and therefore didn’t contribute to wealth. Services include a wide range of commercial and not-for-profit transactions including personal services, professional services, entertainment and leisure services. The SJR is a size-independent prestige indicator that ranks journals by their ‘average prestige per article’.

Clever use of space can be used to encourage patrons to stay longer since longer stays result in more opportunities to sell services. At other times, the ambient conditions can be manipulated to encourage avoidance behaviour. For example, at the end of a busy night of trading, a bar manager might turn the air conditioning up, turn up the lights, turn off the background music and start stacking chairs on top of tables.

You will find their contact details on the editorial team section above. While all journals work to different timescales, the goal is that the editor will inform you of their first decision within 60 days. It will be embedded in your published article, along with a link to the ORCiD registry allowing others to easily match you with your work. If this is your first time submitting to this journal, please choose the Create an account or Register now option in the editorial system. If you already have an Emerald login, you are welcome to reuse the existing username and password here.

Where a DOI is available, this should be included at the end of the reference. Where a colon or dash appears in the title of an article or book chapter, the letter that follows that colon or dash should always be lower case. The maximum length of your abstract should be 250 words in total, including keywords and article classification .

Late-eighteenth and early-nineteenth century definitions highlighted the nature of ownership and wealth creation. Classical economists contended that goods were objects of value over which ownership rights could be established and exchanged. Ownership implied possession planet win 356 of a tangible object that had been acquired through purchase, barter or gift from the producer or previous owner and was legally identifiable as the property of the current owner. In contrast, when services were purchased, no title to goods changed hands.